Begin with the product specification
Ask for a specification that identifies the ingredient and the grade being discussed. Include the version or date when sharing it with your team.
Request relevant batch information
If you need a COA sample, clarify whether it is illustrative or associated with the batch under discussion. Product identity, batch reference and test information should remain clear.
Check the scope of supporting documents
For any certificate or other supporting record, check the named organization, product scope and current validity. Your inquiry should state which documents you need and why they are relevant.